Business Process Automation
Robotic process automation (RPA) uses software bots to carry out stable, repeatable tasks through existing application screens. We assess the rules, inputs and exceptions, then build the automation with monitoring and support in scope.
The starting point
The vendor is gone, the licence forbids it, or the risk of breaking a system the business depends on is unacceptable.
The work is rule-based, high volume and identical every time, which is exactly what a person is worst at sustaining.
What the work includes
We review a representative set of tasks before selecting a bot approach. The implementation follows explicit actions in the target application, using checked inputs and controlled access. Failures and unfamiliar cases reach a person with the context needed to continue.
Explore the delivery processWhich tasks are bot-suitable: rule-based, high volume, stable, and working on structured digital data.
Built on established platforms rather than a bespoke scripting layer nobody else can maintain.
Unattended bots running to a schedule, and attended bots a person triggers mid-task from their own desktop.
Unexpected screens and failed steps route to a person with the context attached, rather than failing silently.
Record bot steps, outcomes and exceptions so the team can investigate a run. Define the required records, access and retention for the process before implementation.
Credential handling, run scheduling and version control, so a fleet of bots stays maintainable.
A suitable task has clear rules, repeatable screens and structured inputs. Frequent layout changes, ambiguous decisions or unpredictable exceptions add maintenance. Review a representative set of cases before deciding what to automate.
When a supported API is available, direct integration may offer a simpler connection. Screen automation is useful where the existing application must remain in place and the task can be executed consistently through its interface.
A bot needs usable input. AI-enabled document capture can read incoming information, with a review step for fields that need checking. The bot then follows the agreed actions in the target system.
Record completion, failure and the point at which human attention is required. Credentials, permissions and application changes need ongoing management for the automation to remain dependable.
We walk your current workflow with the people who run it and record where work stalls, duplicates or waits.
A fixed price and a dated plan, issued after discovery. Payment runs against milestones.
Review the proposed workflow, interfaces and data requirements before implementation. The design work follows the scope of the project.
Implement the agreed scope in short cycles, review the changes and test the behaviour with representative records and exceptions.
Test the required connections, confirm acceptance with your team and release according to the agreed rollout plan.
The team that built it handles updates, integrations and support calls after go-live.
Projects here typically run between USD 7,500 and USD 15,000 or above, depending on scope. We quote a fixed price after discovery and bill against milestones.
Fits when: Scope is clear and agreed after discovery
Billing: Milestone payments against a dated plan
Fits when: Scope will evolve, and you want capacity reserved
Billing: Monthly, per named engineer
Fits when: The system is live and needs changes and cover
Billing: Monthly, with an agreed response window
A supported API is often preferable when it can perform the task reliably and the required access is available. RPA is useful where screen interaction is the practical route. We compare the options against interface stability, permissions, exception handling and maintenance needs.
A change to the interface it drives. Because a bot works through the screen, a vendor update that moves a button can stop it. This is the real maintenance cost of RPA and the reason we scope stable processes rather than ones under active redesign.
Unattended for volume work that runs on a schedule overnight. Attended where a person is in the loop and wants to hand a repetitive stretch to a bot mid-task. Many clients use both, on different processes.
Use the selected platform’s credential controls and restrict access to the account and actions the bot requires. Credential storage, rotation and audit requirements are part of the implementation scope.
With OCR added, yes, though document-heavy work is usually better handled by our business process automation service, which is built around capture rather than around driving an interface.
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AI workflow automation done carefully: AI interprets, business rules decide, and a human reviews before anything updates a system of record.
Show us a repeated screen-based task and the changes or exceptions it encounters. We can assess bot suitability and the options for direct integration.