GPT 3 has given the masses a first-hand experience of the power of advanced AI technology. Open AI, the organization that has developed GPT 3, DALL E and other powerful AI based models, also provides API that allows developers to build next generation apps.
The Open AI GPT-3 API offers a number of opportunities for building automation. Some of the key benefits and use cases include:
- Natural Language Processing (NLP): GPT-3’s advanced NLP capabilities allow developers to build applications that can understand and respond to human language in a more intuitive and natural way.
- Chatbot: GPT-3 can be used to build conversational chatbots that can handle a wide range of customer inquiries and interactions.
- Content Generation: GPT-3 can generate text, summaries, and articles based on a given prompt.
- Question Answering: GPT-3 can be trained to answer questions with high accuracy.
- Sentiment Analysis: GPT-3’s NLP capabilities can be used to analyse and classify the sentiment of text.
While businesses across all industrial sectors can find a viable use case for the GPT 3 API, there are 5 industries which can drastically boost efficiency and create massive automation aided by Open AI’s revolutionary tool.
1. Legal Services
Legal services includes a plethora of businesses such as: patent attorneys, copyright lawyers, law firms and more. Document creation forms the core of operations in these firms. Typically, clerks spend many man hours in compiling documents like affidavits and notices. These documents are not works of art, and they can be created by referring to a repository of pre-existing works. GPT 3’s powerful content creation capability can be used to automate document creation. Developers can use GPT 3 API to leverage a pre-existing content repository to create new documents. This level of automation can help firms deliver documents rapidly, and free-up man power for more challenging tasks.
2. Travel and Tourism
For over a decade, the travel and tourism Industry has been offering consumers a self-service online booking option. However, a large number of customers rely on local travel agents for booking train / flight tickets and hotel stays. The complexity of the self-service booking system on airline websites and aggregator portals is a major factor that drives consumers to local travel agents.
The GPT 3 API gives Travel and Tourism companies an opportunity to provide a simple and convenient booking process. The API’s ability to obtain booking information from customers conversationally, and its ability to extract / post information to database can be used to create a chat based booking system that eliminates the need for complex forms. A similar chat based interface can be used for processing cancellations, upgrades, reservation status check and other related services.
3. Utility Service Providers
Utility service providers such as: electricity and gas companies or telecommunications and internet companies cater to a large number of customer support requests on a daily basis. These companies can leverage the GPT 3 API’s NLP and question answering capabilities to understand support request and provide appropriate resolution. Since, the API can extract / submit information to the company’s database, it can help automate support requests about usage, plan change
4. Logistics Services
Online logistics services help businesses and individuals to ship products with great ease. However, the manual booking system on these websites is typically riddled with complexity. A chat bot based booking system that uses GPT 3 API to engage with customers and obtain the requisite information through questions, can make the whole process of booking consignment a breeze.
5. Market Research Companies
Market research companies can take advantage of the advanced NLP and sentiment analysis features provided by the GPT-3 API. The API can be used to extract information from social media about brand perception, consumer behaviour, and more. This information can be used to formulate marketing and sales strategies, improve product offerings, and more.
By developing technologies that facilitate massive automation, companies can not only increase profitability, but also ensure consistent service quality. In some cases, AI based automation also enhances customer experience and allows companies to fast track deliveries.
Up until now, the digital economy has been sustained by a global army of humans, who slog behind the computer for many hours a day. These individuals perform tasks that involve feeding data into intelligent software systems, extracting and transmitting data and validating digital records pertaining to real world business transactions.
The work culture created by the digital economy has turned our species into a race of sedentary finger tappers, who tend to develop chronic health conditions starting from early middle age. Hopefully, AI based automation will help extricate humanity from the rigors of computer based chores.
The R&D Team of Burhani Technologies is actively exploring the possibilities of the GPT 3 API . If your company is interested in acquiring AI driven technology, we would love to have a chat with you.